Terms And Conditions

User Agreement and Privacy Policy

The Laptop Fixers Ltd
Registered Company Number 06032990

Terms & Conditions

By using the TheLaptopFixers.com website you have accepted the following terms and conditions:

Content & Copyright:

All content unless otherwise stated is copyright and owned by The Laptop Fixers Ltd.  You are allowed to read, print and download extracts from the site on the following conditions:

(a) no pictures or images from this site are to be downloaded for any reason.

(b) no part of this site may be reproduced or stored in any other website without the TheLaptopFixers.com  prior written permission.

Whilst TheLaptopFixers.com endeavours to ensure that the information on this site is correct, no warranty, express or implied, is given to its accuracy and TheLaptopFixers.com does not accept any liability for error or omissions.

TheLaptopFixers.com accepts no responsibility for the content of any site to which a hypertext link from the TheLaptopFixers.com website exists. The links are provided as a service with no warranty, express or implied, for the information and policies on those sites.

The inclusion of a link does not imply endorsement by TheLaptopFixers.com.

TheLaptopFixers.com accepts no responsibility for the content of any site which contains a hypertext link to the TheLaptopFixers.com website. The inclusion of a link to the TheLaptopFixers.com website does no imply endorsement by TheLaptopFixers.com of the site containing the link.

Using the WebsiteYou agree to adhere to all applicable laws, regulations and codes of conduct when using the website.

You agree not to:

(a) damage, interfere or disrupt the website or access to the website;

(b) gain or attempt to gain unauthorised access by any means to any restricted TheLaptopFixers.com computer networks or systems;

(c) make available, upload or distribute on the TheLaptopFixers.com website any materials or files that contain viruses or any other harmful software;

(d) use the website to send unsolicited material for any purpose.

Liabilities

TheLaptopFixers.com shall not be liable for any damages arising in contract, tort or otherwise from the use of or inability to use this site, or any material contained in it, or from any action or decision taken as a result of using this site or any such material.

Prices & Other

Conditions

Prices and other conditions listed on the website are for information purposes only and are subject to change without notice.

Any repairs under warranty will not be charged for labour and parts. We are not liable for any accidental breakage, and will charge you delivery for any repairs under warranty.

Collection & delivery

TheLaptopFixers.com will charge you £19.99 per order for the collection and delivery service.

Our courier service cannot be held responsible if the device is not securely packaged and in a box and ready for collection on the required date which has been set by you.

In cases where the courier has attempted to collect your device but has been unable to for this reason then this will lead to an additional £9.99 charge for recollection.

Any repairs under warranty will be charged £19.99 for collection and delivery.

Whilst every effort is made to honour the set collection date, Failure to collect your equipment due to unforeseen events, will be resolved by rearranging another collection date or money back.

Refunds

Items Damaged in Transit - If any items were damaged during transit, we ask that you report it to us within 7 working days (please note that this is 2 working days for our business customers). If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly.

Items should be returned in their original packaging complete with all accessories and documentation. Once received back, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.

Items Faulty on Arrival - If your items are faulty on arrival, you have 28 calendar days in which to inform us of the fault (please note that for our business customers, this is 14 calendar days). Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.

We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.

Items Faulty in Warranty Period - If any of your purchases develop a fault, and it's more than 28 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. In some cases, manufacturers provide a specialist full on-site service and/or telephone help facilities for your convenience which we recommend you use in order to correct the fault quickly. For business customers all warranty repairs after 28 days of receipt are referred directly to the manufacturer (unless otherwise stated)

Refurbished Items / Ex-Display - Please note that our refurbished / ex-display stock is sold with 90 calendar days warranty only, and therefore any claims under the warranty after 90 days of receipt will not be accepted.

If you change your mind - If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 7 working days of receipt. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Once the item is received by us, we'll issue a full refund for the product to your original payment method.  The Distance Selling Regulations do not apply to business customers however we are happy to accept your return.  We charge a 20% restocking fee may apply business customers.

Need to return an item - Please contact us for more information.

Access to the Website

TheLaptopFixers.com endeavours to provide access to the website 24 hours a day but access may be suspended temporarily and without notice if the system fails or requires maintenance or repair or for reasons outside TheLaptopFixers.com's control.

Data Protection

You may voluntarily give personal data to secure access, where required, to parts of the website; for example, to register or to sign-up for a newsletter.

Your personal data will only be used to fulfil your order or request for information and for TheLaptopFixers.com security and marketing purposes.

You can opt out of receiving further marketing material by contacting us.

Your personal data will only be disclosed to third parties where it is necessary to comply with your online request, where it is required for TheLaptopFixers.com security and marketing purposes or where TheLaptopFixers.com is required to do so by law.

All reasonable measures are taken by TheLaptopFixers.com to ensure that the data collected on the website is accurate and remains accurate during processing and storage. You should be aware that the internet is an insecure medium and the integrity and security of personal data cannot be guaranteed during transmission.

You may request details of your personal data held by the TheLaptopFixers.com to verify the data is correct.

You can request a copy of your data by writing to - Customer Support. TheLaptopFixers.com. 115 Penn Hill Ave, Poole, Dorset, BH14 9LY.

Alterations to these terms

TheLaptopFixers.com reserves the right to amend these terms and conditions in whole or in part, at anytime without notification. Up to date terms will always be available on the website.